Florist Stoke Newington T&Cs | Flower Delivery Service Agreement

Online Flower Delivery Terms & Conditions for Stoke Newington

Florist Stoke Newington Terms & Conditions of Sale

Welcome to the Terms & Conditions for our online flower delivery service in Stoke Newington. This agreement governs the use of our website, the process of ordering flowers online, and all transactions conducted between customers and our florist business, serving Stoke Newington and surrounding areas. By placing an order with us for flower delivery, you agree to be bound by the following terms and conditions. Please read these carefully before using our service.

1. Scope of Application

These Terms & Conditions apply to all customers who place orders through our online platform for flower delivery within Stoke Newington and neighbouring locations. By using our website and services, you confirm that you accept these terms in full, and consent to comply with them throughout the transaction and fulfillment processes.

2. Order Process

To place an order for flower delivery in Stoke Newington, please follow the process outlined below:

Selection: Browse our online catalogue, select your preferred floral arrangements, and add them to your cart.
Order Details: Enter required information, including delivery address, recipient name, contact details, and any special instructions. All details provided should be accurate and complete.
Delivery Date: Choose your desired delivery date. Please note that specific delivery times cannot always be guaranteed but we strive to meet your preferences within the constraints of local delivery schedules in Stoke Newington and surrounding areas.
Checkout: Proceed to checkout, review your order, and agree to these Terms & Conditions before finalising your purchase.
Confirmation: Upon successful submission and payment, you will receive an order confirmation with a summary of your purchase and delivery details.

Please review your order carefully prior to confirmation. It is your responsibility to ensure that all order and delivery information is accurate. We are not liable for failed deliveries due to incorrect information provided by the customer.

3. Product Availability and Substitutions

All floral arrangements and products displayed online are subject to availability. While we make every effort to supply the products as shown, seasonal variations and occasional supply constraints may require substitutions. In such cases, we reserve the right to replace items with flowers or foliage of equal or greater value and similar style, maintaining the overall look of the chosen arrangement.

If a major substitution is necessary (i.e., a significant component of the arrangement is unavailable), we will seek to contact you prior to dispatch. If we are unable to reach you promptly, we will proceed with the order using the best available substitute to ensure timely delivery.

4. Pricing and Payment

All prices displayed on our website are quoted in Pounds Sterling (GBP) and are inclusive of VAT, where applicable. Delivery charges for flower delivery in Stoke Newington and nearby areas are clearly stated during the checkout process. The total price, including any delivery charge, will be displayed before you confirm your order.

We accept payment through the secure payment methods outlined at checkout. Payment must be received in full before orders are processed and dispatched. By submitting your payment details, you authorise us and our third-party payment providers to process payment for your order.

If, for any reason, we are unable to process your payment or there is a discrepancy with the amount paid, your order may be delayed or cancelled. We reserve the right to adjust product prices, offers, and delivery charges from time to time. Such changes will not affect orders already placed and confirmed.

5. Delivery Policy

We offer flower delivery throughout Stoke Newington and the neighbouring areas specified on our website. Our delivery service operates on the days and times as set out in our delivery schedule. While we strive to fulfil all delivery requests on the specified date, we cannot always guarantee delivery at a specific time, especially during peak periods (such as Valentine’s Day, Mother’s Day, and Christmas).

If the recipient is not available at the delivery address, our delivery team will attempt to leave the flowers in a secure location, with a neighbour, or return them to our shop for redelivery or collection. We will leave a delivery note where possible to inform the recipient of the attempted delivery and next steps.

It is the customer’s responsibility to provide an accurate and valid delivery address. We are not liable for failed deliveries due to erroneous information or the absence of the recipient at the address during the agreed delivery time.

6. Cancellations and Amendments

You may cancel your order for flower delivery in Stoke Newington by contacting us as soon as possible after placing your order. Cancellations will only be accepted if requested before the order has been prepared or dispatched.

If you wish to amend your order (e.g., change the delivery address, date, or arrangement), please notify us promptly. While we will make every effort to accommodate your request, amendments cannot be guaranteed once the order is in process or has been dispatched for delivery.

Refunds for cancelled orders will be processed within 7-10 working days through the original payment method. If cancellation is requested after the order has been prepared or out for delivery, refunds may not be available.

7. Returns, Complaints, and Refunds

Given the perishable nature of flowers and plants, returns are not typically permitted. If you are dissatisfied with the quality of your delivery or have received damaged flowers, please contact us within 24 hours of receipt, providing a clear description of the issue and photographic evidence where possible.

We are committed to resolving complaints promptly and, where appropriate, will offer a full or partial refund, or replace the flowers at no extra cost. Refunds will only be issued in accordance with our assessment of the issue and our refund policy as outlined above.

8. Our Liability

We make every effort to ensure that our flower delivery services in Stoke Newington are carried out to the highest standards. However, our maximum liability in respect of any order, whether arising in contract, tort, or otherwise, shall be limited to the price of the goods supplied. We do not accept responsibility for indirect, incidental, or consequential loss, including but not limited to, missed occasions or emotional distress caused by late or failed delivery where circumstances are beyond our reasonable control.

We cannot be held liable for force majeure events, such as severe weather conditions, traffic incidents, or other events outside our control that prevent us from fulfilling your order.

Nothing in these terms excludes or limits our liability for death or personal injury arising from our negligence, or for any other liability which cannot be limited or excluded under English law.

9. Personal Data and Privacy

We are committed to safeguarding your privacy and handling your personal information in accordance with applicable data protection legislation. Your personal data will be used solely for the purposes of processing your order, delivering your flowers, and communicating with you about your purchase or related services. For more detailed information, please refer to our privacy policy, which explains how we collect, store, and use your data.

10. Intellectual Property

All content on our website, including images, text, logos, and designs, is protected by intellectual property rights. You may use our website for personal, non-commercial purposes related to placing an order, but you must not copy, reproduce, or distribute our website content without our written permission.

11. Governing Law and Jurisdiction

These Terms & Conditions and any disputes arising from them shall be governed by and construed in accordance with the laws of England and Wales. By entering into this agreement, you agree to submit to the exclusive jurisdiction of the courts of England and Wales for the resolution of any disputes relating to these terms or the supply of goods and services by our florist.

12. Changes to Terms & Conditions

We reserve the right to amend these Terms & Conditions at any time without prior notice. Updated terms will be posted on our website, and your continued use of our online flower delivery services in Stoke Newington will constitute acceptance of any changes. For significant changes, we will take reasonable steps to notify our customers where practical.

13. General Information

If any provision of these Terms & Conditions is deemed invalid or unenforceable, the remaining provisions shall remain in full force and effect. No waiver by us of any breach of these terms shall constitute a waiver of any other breach.

These terms and conditions are applicable to all customers ordering flower delivery within Stoke Newington and the surrounding areas, and form a part of every transaction carried out through our website.

For queries or further information regarding these Terms & Conditions, please refer to our website or contact our customer service team. Thank you for choosing our florist for your flower delivery needs in Stoke Newington.