Our Returns & Refunds Policy for Fresh Flowers in Stoke Newington
Fresh Flowers Guarantee in Stoke Newington
At Florist Stoke Newington, we pride ourselves on delivering only the freshest flowers to households and businesses in our local community. We are committed to delighting you with stunning floral arrangements that reflect our high standards. Our trusted reputation as a Stoke Newington florist is built on quality, reliability, and exceptional service.
Damaged or Poor-Condition Flowers on Arrival
Your satisfaction is our priority. If your flowers arrive damaged, wilted, or not up to the standard expected, please inform us as soon as possible after delivery. Whilst we take every care in preparing and delivering your blooms, occasional incidents can occur during transport. To support your claim, we kindly ask that you provide a photograph of the flowers as they arrived. This helps us understand the problem and find a quick solution for you.
Our Freshness Window
Florist Stoke Newington guarantees the freshness of our flowers for at least 5 days from the date of delivery, provided they are cared for as recommended. This window allows you to enjoy your floral arrangement at its best. Should your flowers fail to last for at least 5 days, and you have followed our care instructions, please get in touch with us promptly to discuss a resolution.
Refunds & Replacements Options
If you experience any issues with your flowers, such as damage on arrival or lack of freshness within the guaranteed window, we offer the following solutions:
- Replacement: We will arrange for a fresh bouquet to be delivered to you at the earliest available opportunity.
- Refund: Alternatively, we can provide a full or partial refund, depending on the circumstances.
Please note that requests for refund or replacement must be made within 48 hours of receipt of your flowers. This helps us ensure we address issues while the original arrangement is still fresh, and helps us maintain our high standards for fresh flowers in Stoke Newington.
How to Make a Complaint
If you have any concerns or are dissatisfied with any part of your experience, we want to hear from you. Our complaints process is straightforward and designed to resolve matters promptly:
- Contact Us: Reach out via our website's contact form or by visiting our shop in Stoke Newington. Provide your order number, details of your complaint, and any supporting photographs if applicable.
- Investigation: Our team will review your complaint and the evidence provided, and may contact you for further details.
- Resolution: Once investigated, we will respond with a solution, which may include a replacement, refund, or another suitable outcome to address your concerns.
Your feedback is important in helping us improve our service and continue to be a trusted name for fresh flowers throughout Stoke Newington. We appreciate your custom and take all complaints seriously, aiming to learn from every experience and ensure your complete satisfaction.
Trusted Local Florist for Stoke Newington Households & Businesses
With our deep roots in the community, Florist Stoke Newington is honoured to serve local homes and businesses. We continually strive to uphold our fresh flowers guarantee and ensure peace of mind with every order. Thank you for choosing us as your reliable Stoke Newington florist.
